Apnamunim Refund and Cancellation Policy

Last updated: May 08, 2025

At Apnamunim, customer satisfaction is our top priority. We strive to deliver quality services and transparent processes. Please read our Refund and Cancellation Policy carefully to understand your rights and our obligations.

Refund Policy

We are committed to resolving any concerns regarding our services. If you are dissatisfied with the service provided, you may request a refund, provided your reasons are genuine and substantiated after our internal review. Refund requests must be submitted via email to info@apnamunim.com.

Refunds will only be processed if Apnamunim is unable to deliver the promised service due to reasons attributable to us, following a thorough investigation. Please note, once a service is rendered and the fee is earned, refunds cannot be issued due to the time, effort, and resources invested. All processing fees, payment gateway charges, administrative fees, and costs incurred for work already completed will be deducted from any eligible refund. Additionally, payments made to government bodies, statutory fees, or third-party charges are non-refundable.

Cancellation Policy

If you decide to cancel a service after placing an order, Apnamunim is not obligated to cancel the service or issue a refund. However, if you request us to pause the processing of your service, we will hold your paid fees for up to one year from the date of payment, allowing you to resume the service within this period.

Before processing any refund, Apnamunim reserves the right to make every reasonable effort to complete the service. If, after a refund request, the service remains incomplete, a cancellation fee of 20% of the total fee, plus any earned fees and payments made to government or third parties, will be deducted.

Ungovernable Factors

Certain outcomes depend on government authorities and external agencies. Approvals, rejections, or delays caused by government departments, technical issues on government portals, or regulatory backlogs are beyond Apnamunim’s control and are not eligible for refunds.

Force Majeure

Apnamunim shall not be held liable for any delay, interruption, or failure to fulfill its obligations due to events beyond our reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, changes in law, or other force majeure events.

Policy Updates

This Refund and Cancellation Policy may be updated at any time without prior notice. We encourage clients to review this policy periodically for any changes.

For any questions or to initiate a refund request, please contact us at info@apnamunim.com.